Job Description

CRM Analyst [JRP-04277]

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner, and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors, and society.

We are currently seeking to hire a CRM Analyst. In this role, you will analyze and generate insights from vast arrays of complex customer, prospective client, sales, pricing, and similar data. You will be the subject matter expert for any workflow process originating or overlapping the Salesforce.com platform. IN addition, you will be primarily responsible for administering Salesforce.com & responding to continuous changes in the Sales, Marketing and Customer Operations organizations with respect to user management, account maintenance, roles, profiles, and security. The selected candidate will work with IT project teams for platform enhancements; improving and automating processes to simplify and streamline pre and post sales activities related to lead generation, customer acquisition and retention and service.

RESPONSIBILITIES:

• Serve as a system administrator for the Salesforce.com environment for 700+ users
• Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups
• Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects and functions
• Design and develop custom reports and dashboards for Sales, Marketing and Operations users
• Review data completeness and integrity within the Salesforce.com platform; highlighting gaps and issues to relevant stakeholders for remediation
• Research and define processes, workflow rules and validations to be implemented by working collaboratively with multiple Organizational and App Dev teams
• Work with IT Quality Control, to test and approve deployments related to Salesforce.com
• Work closely (as needed) with Sales Effectiveness and Technology team, to jointly prepare training materials and host training for Sales teams across North America
• Be the Salesforce expert for the entire organization, providing advice and assessment related to best practices in the use of Salesforce.com.
• Be a point of contact for any Salesforce user, solving inquires or problems and escalating them to IT or external vendors as necessary
• Work closely with the offshore team to manage the day-to-day case work load

  Prepare training documents for any new functionality being deployed as needed

• Evaluate new Salesforce innovation to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users

REQUIREMENTS:

• Bachelor’s Degree in Marketing, IT, or Business
• 2+ years of experience managing data
• 2+ years of Salesforce.com Administrator experience
• Salesforce Administrator Certification 201 is preferred
• Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype
• Knowledge of Apex/Visual force is a plus
• Strong understanding of Salesforce.com best practices and functionality
• Excellent communication and social skills
• Team oriented, with capability to establish critical relations across a variety of teams
• Resourcefulness and ability to work with limited supervision
• Flexible and able to manage multiple tasks and deadlines

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability.

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