The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with all guests, co-workers, and clients; greeting guests within five feet; using guest last names during interactions; practicing proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors; assisting guests with directions, taxis, reservations, and other inquiries; providing information about facility amenities and local attractions; delivering messages and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing and collecting claim checks; maintaining ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts; and calculating and collecting revenue when needed. The role requires a high school diploma or GED, a valid driver's license, and one month of related experience or equivalent education and experience. Skills needed include customer service, basic math, reading and writing English, and the ability to operate a manual transmission is highly desirable. Physical demands include the ability to exert up to 100 pounds of force occasionally and work outdoors in various weather conditions. The work schedule is Monday through Friday, 11AM to 7PM. Benefits include accident, critical illness, hospital indemnity insurance, telemedicine, and 401k retirement savings plan eligibility depending on classification and hours worked.
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