Job Description

About Us At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency. What You'll Do Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai . Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback. Maintain and update support documentation and knowledge bases. Proactively identify and escalate opportunities to improve customer experience and drive retention. What You'll Bring Engineering/Technical Background Required 5+ years of customer support or CSM experience, preferably in SaaS or AI. Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language. Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction. Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines. Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions. Hands-on experience with support platforms (e.g., Intercom). Bonus Points Experience with AI or compliance solutions. Hands-on experience building or fine-tuning LLMs or AI agents. Basic knowledge of APIs and technical integrations. Why Join Sully.ai? Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives. Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth. Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment. Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference. Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare. Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment. #J-18808-Ljbffr Sully.ai Inc.

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